Our Core Values

Our Values

Gatherwell’s Core Values are the guiding principles that underpin our organisation’s vision, culture and overall philosophy.  Essentially, Core Values help to define ways of working, what we care about, what we promise our employees, and how we set our priorities.

Our Core Values will support:

  • Our decision-making processes
  • Providing guidance to our employees on desired behaviours and boosting employee engagement
  • Recruitment of top talent
  • Providing insights to our clients and potential acquisitions on how Gatherwell intends to conduct its operations, the principles that guide our actions, and our moral and ethical ‘compass’
  • Providing stakeholders and investors with an awareness of how Gatherwell intends to make profits or fulfil our ambitions
  • The foundations of our culture

We will incorporate our Core Values in our employer brand, recruitment, onboarding, performance, salary reviews, leadership and more.

We are open and respectful

Through honest and transparent communication, we create lasting trust and respect for our clients, customers and each other. We are open in our actions and feedback, and actively listen and act upon what our colleagues and clients have to say. Our common goals are clear and we are humble in our achievements. By working together with integrity and acceptance that we are all individuals, we are able to achieve more.

Behaviours that display the value:

  • We respect our clients and the communities they represent, our customers and each other
  • We are open, honest and transparent in our decisions
  • We operate with integrity
  • We work as one team to succeed together
  • We communicate with candour
  • We are humble
  • We embrace diversity and inclusion
  • We are authentic in our actions

We are adaptable

We are committed to continuously improving and actively seek solutions and embrace new ideas.  Our optimism and can do approach enables us to be agile and gives us the courage and determination to try new things.  We listen to and learn from each other and our clients, facing our successes and failures with humility and positivity.  Through effective change management we remain outcome focused and continuously strive for quality.

Behaviours that display the value:

  • We seek ways to continuously improve
  • We are optimistic
  • We approach challenges with a positive attitude
  • We are agile
  • We embrace new ways of working
  • We have an open mind
  • We are outcome focused

We take ownership

We are empowered, supported and encouraged to take ownership when challenges arise.  We lead with honesty, consistency and fairness, taking responsibility and being accountable for the outcomes of our decisions.  We provide a safe, productive and fulfilling work environment, promoting continuous learning and investing in opportunities to enhance growth through knowledge.

Behaviours that display the value:

  • We lead by example
  • We trust one another
  • We take ownership and are accountable for our actions
  • We are autonomous but connected
  • We make tough decisions and do what we say we will do
  • We are self-motivated
  • We believe that failure is essential to learning

We create possibilities

We are committed to providing outstanding products and unsurpassed service to our customers and clients.  Our curiosity and hunger to improve gives us courage to take calculated risks.  We use our initiative and drive to creatively solve problems by being innovative and pushing boundaries.  We are driven to do what is right, not what is easy, and we give our best in everything we do.

Behaviours that display the value:

  • We have the courage to take calculated risks
  • We are hungry to improve
  • We take the initiative
  • We are curious / adventurous
  • We celebrate the wins
  • We are committed to delivering an outstanding product and service to our customers
  • We innovate, create/push boundaries and challenge the status quo
  • We look for and embrace new ideas

We exist for our customers

Customer outcomes are at the centre of what we do.  We are passionate about working with our customers to identify their challenges and are committed to delivering flexible and dependable solutions to ensure they are successful.

Behaviours that display the value:

  • We have a deep knowledge of how our products work to achieve outcomes
  • We take the time to listen and understand each customer’s problems and needs
  • We are mindful and attentive to the feedback we receive
  • We communicate clearly, leaving nothing to doubt
  • We are calm under pressure and think on our feet
  • We are our customer’s strong advocate
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